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Oh-Wooo Help Desk

For all your tech support needs at Ohio Wesleyan University

How do I get my gaming console or other smart device on the internet?

381 views   |   1 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on Feb 13, 2024    Internet BishopGuest BishopNet WiFi

Gaming consoles, streaming and smart home devices can be connected to the OWU residential (wired) network or the BishopGuest wireless network by registering the device at our Internet Registration page.

If your device prompts you for BishopGuest login after you've registered it, please try entering its MAC address for both username and password. Use all lower case, with colons, in this format: 1a:2b:3c:4d:5e:6f

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How do I connect to the campus WiFi?

289 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jan 15, 2024    Internet BishopNet WiFi

Basically, connecting to BishopNet, our campus WiFi, is a two-step process:

  1. Select BishopNet from the list of available networks.
    • Enter your OWU username and password, and
    • Accept or trust the security certificate, if prompted.
    • NOTE: Your device will likely tell you that, while you have a secure connection, you have no internet access–That’s OK!
    • Before going to step #2, disable your cellular or mobile data. You just want to be connected to BishopNet–nothing else.
  2. Go to http://wifi.owu.edu, click on the “REGISTER this device on BishopNet WiFi” link.
    • Enter your OWU username and password, and
    • Either wait the 5 minutes, or disable your WiFi for 20 -30 seconds, then reconnect to BishopNet to allow it to obtain a full internet connection.
    • You can now re-enable your cellular/mobile data connection.
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What is OWU Self-Service?

OWU Self-Service is an online system designed to provide students, faculty, and administrators with “anytime, anywhere” access to many information services. It's primarily the web interface for our student information system (SIS), where students go to register for classes, check their schedule and view their midterm and final grades. Faculty use it to view their class lists and submit grades, while advisors use it to approve their advisees' course loads. It also provides links to many other services, such as textbook lookup, shared access for family members, student account balances, and financial aid. Students and employees will find more information in BishopWorks.
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Are there wired network ports in dorm rooms?

242 views   |   1 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 19, 2023    Internet

Only these residential buildings have wired access in dorm rooms: Alpha Sigma Phi Bashford Citizens of the World Delta Tau Delta Hayes Sigma Phi Epsilon Thompson Welch Chi Phi, House of Black Culture, Phi Delta Theta, and our small living units (SLUs) have at least one wired network port in the common area.
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What if the class I want to add is full? (Wait List)

227 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Feb 09, 2024    Self-Service Student Self-Service

  • If a course is full, the Add button on the right side of the screen will change to Wait. (Note: If an intro class is full but there’s no Wait button, please contact the Registrar’s Office to be added to the waitlist.)
  • If you would like to be added to the wait list for this course, click on the Wait button
  • Submit your Cart during your registration window (see instructions below).

Note: You will need to check the wait list daily to see if you have been allowed in the course. The system permits 48 hours for a student to respond to the wait list approval. After that time, the open seat will be offered to another student. The portal must be open in order to register for a wait listed course.

To accept an approved waitlisted course:

  1. Click on the Registration tab.
  2. Select Traditional Courses from the menu line located beneath the tab. (Your class portal
    or the open registration portal must be open in order to register for a wait listed course.)
  3. Click Next at the bottom of your screen. You will need to click the Next button three times in order to register. If you do not get the “Congratulations” screen, then the change in registration did not go through.
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What is Microsoft 365?

221 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 19, 2023    Microsoft

365 (formerly Office) is Microsoft’s productivity suite of applications, and includes (depending on the version)

  • Word for word processing
  • Excel for spreadsheets, tables, calculations & graphs
  • PowerPoint for presentations
  • Outlook for contacts & calendar
  • OneNote for note taking & sharing, and
  • Publisher for desktop publishing
  • Teams for online meetings and collaboration

    For more information go to:
  • Explore Microsoft 365. To see all that’s included in various versions, visit Education Plans. (OWU has the A1 plan.)
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I graduated years ago, how do I sign up for email for life?

204 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 19, 2023    Google EFL BishopMail

If you do not already have an OWU email account, contact the Faculty/Staff Help Desk at helpdesk@owu.edu or (740)368-3120 for an EFL login username and temporary password, then follow these steps: To set up your EFL account, first click to read the EFL Terms of Service. Then click here to go to the password reset page: I have read and agree to the EFL Terms of Service. We will need to have an alternate, non-OWU email address on file for you. You will be prompted for your alternate email address. Just type that in and click the Submit Request button. A password reset link will then be sent to that address. Follow the link to create a new account password. Once your EFL account is set up and you have your password, you may begin using your BishopMail. Note: Once you activate your EFL account, it will automatically become your primary email address in the OWU system. It is not necessary to contact Alumni Records to update this information.
 
 
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How do I register for classes?

192 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Feb 09, 2024    Self-Service Student Self-Service

We recommend that you build a potential schedule by putting courses in your cart prior to your meeting with your faculty advisor. To do so:

  1. Be sure you are logged into Self Service.
  2. Click the Search tab along the top, and select Section.
  3. You may change the Filters on the right to narrow the search results. Section search gives you the option of using an advanced search.
  4. You can navigate or change the number to show at the bottom of the screen.
  5. When you find a course you'd like to add, click the Add button.

Once you've met with your advisor, they will authorize you to actually register for classes. When they have, you should:

  1. Go back into Self-Service, and
  2. Select your cart, and click Register.
  3. Click Next until you see “Congratulations”.
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How do I find textbooks for a class?

191 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Feb 09, 2024    Self-Service Student Self-Service

Once you're signed into Self-Service, there will be a Textbooks option in the Search menu. that will take you to the campus store site.
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How do I drop a course?

184 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Feb 09, 2024    Self-Service Student Self-Service

  1. Hover over the Registration tab along the top of the page.
  2. Select Courses.
  3. Select the registration term (Year/Term)
  4. Use the checkbox to select the course to be dropped.
  5. Click Next at the bottom of your screen. You will need to click the Next button three times in order to register. If you do not get the “Congratulations” screen, then the change in registration did not go through.

If you place a check mark in the box to the left of the course title under the word Drop, you will be removed from the course. See the screen shot below.

Please do not place a check mark next to the courses you would like to keep on your schedule. We have had several students drop all of their courses in the past few days because they placed a check mark next to all of the courses for which they were registered and hit next without reading the warning prompts.

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How do I see status for wait list or permission request status?

184 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Feb 09, 2024    Self-Service Student Self-Service

Student can check the status of a waitlisted course or permission request by following the instructions below.

  • Go to Self Service at campus.owu.edu or through the www.OWU.edu website
  • Log in using your user name and password (If your username and password is not working, please contact the helpdesk at helpdesk@owu.edu)
  • Click on the Classes tab.
  • Select Schedule from the menu line located beneath the tabs.
  • Select Text from the menu on the left side of the screen. The grid option will not provide you with the status of your requests.
  • Change the Period filter to the current registration term (Year/Term).
  • Check the boxes next to Courses in Cart and Waitlisted Courses.
  • Click on the Submit button.
  • The status of each course is listed at the bottom of the course information. See the samples highlighted in yellow below.


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As a parent with shared access, how do I view their information?

You will find academic and financial aid information on your child in Self-Service, while current balance and payment information is in Nelnet, (see below.)

  1. You will receive an email invitation with a link, as in the screenshot below.
    Clicking the link takes you to the next screen.
  2. Enter a password and click the Create Account button.
  3. You’ll see a confirmation screen. Now you can login if you wish:
  4. Note your name in the upper right and the Shared Access menu at upper left:
  5. Click the Shared Access menu and select Students.
  6. You can view student information by clicking your child’s name (and pronouns, if entered).

Note: If you already have an active Self-Service account–that is, you’re an OWU employee–you will be able to login with your own OWU credentials immediately after clicking the confirmation email. You will not need to enter any additional information.

Note: If you have multiple children enrolled at OWU, you will see information about every student who has invited you to share access from the same Shared Access account.

 
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How do I remove a relative shared access from Self-Service?

179 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 19, 2023    Self-Service

  1. Log into Self-Service, click your name, and choose Profile.
  2. From there, go to the Shared Access tab. There’s a tile on that screen for every relative with whom you’ve shared access.
  3. Tap the trash can icon. That will take you to the next screen.
  4. Confirm by clicking the Delete button.
  5. Your parent or relative will get an email notifying them that you have stopped sharing access.

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How do I grant access to my academic records to my parents or other family member?

Please note: Shared billing and payment access is now handled via Nelnet, our CampusCommerce site. (See the next FAQ section, below, for that.) Self-Service shared access is used for granting a relative access to your financial aid, grades, and other academic information.

In Self-Service, the relative must already be listed in the system as having a relationship with the student. In many cases, this has already been done. If the person you wish to invite does not appear in the drop down box described below, or the person’s email address is incorrect, please contact the Registrar’s Office.

    1. Log in to OWU Self Service.
    2. Hover over your first name at top right, and select “Profile” from the menu. (If the menu disappears as you move your pointer down, open the Navigation Menu, to the right of your name, where you’ll also find a link to your Profile.)

    4. Select the “Shared Access” tab all the way right. (You might have to use the right arrow to find it.)

    5. Click on the plus sign in the upper right.

    6. Select a Relative from the drop-down list.
    7. If there is no email address shown, you’ll have to enter one for them. Either way, the invitation will be sent to the email address you submit. An incorrect email address may allow unintended access to your account. You are responsible for granting this access, so be sure that the email address is correct.

    8. Place a checkmark next to the information you wish to share. You may share your academic plan, schedule, grades, stop list, financial aid, and/or address.
    9. Read and place a checkmark next to the Disclosure Statement.
    10. Click the “Send ” button. This will send an email invitation to the relative. You will now see the invitation on the Shared Access main page, where you can now cancel the pending invite.

    And you will receive an email confirmation of the invite, as well.

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How do I pay my tuition online?

Sign into Self-Service, and select Current Balance from the Finances menu. This will take you to the Nelnet CampusCommerce site.
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How do I look up my Advisor or Class Level?

169 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Feb 09, 2024    Self-Service Student Self-Service

You can find your advisor name and class year at the bottom of your schedule in the list view. Calendar view is the default, but you can change it via the two buttons in the upper right.
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How to forward BishopMail to another address

166 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 19, 2023    Google

You can find the answer here on google's support page.  
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How do I remove a relative access from CampusCommerce / Nelnet?

Just click “my profile”, “manage payers”, then deactivate whoever you’d like.

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How do I manage permission requests for my class?

157 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Feb 09, 2024    Faculty Self-Service Self-Service

1. Log into OWU Self-Service at campus.owu.edu and click on the Classes tab.

2. Click the Enrollment link on the bar below the tabs.

3. Select Permission Requests from the menu on the left side of the screen. The title of the page should now read Enrollment – Permission Requests.

4. Click on Select Course just below the words Enrollment – Permission Requests.

5. Hover your mouse over registration term and your list of courses will appear off to the right. Click on the course you would like to review. You may also use the menu beneath the Select Course option to navigate to your course.

6. Only those students requesting permission will appear in the new window.

7. Choose Approved or Denied, whichever is appropriate, from the Status drop down menu and hit save. Changes will not be saved if you exit prior to saving.

Note: You can change the view from View All to, Approved, Denied, or Waiting using the Select Status drop down menu located in the upper middle of the window next to the course name. This makes it easier to find those students waiting for approval.

8. The system updates the registration totals and class roster upon your approval unless the student’s registration portal is closed. If the automatic update does not occur, the student will need to register for the course when the portal is again available to the student.

Tips: The registration window does not need to be open for you to give a student permission to enter a class.

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How do I grant access to my financial info to my parents or other family member?

  1. Access CampusCommerce/Nelnet via the Current Balance or Make a Payment options in the Finances menu in Self-Service.
  2. On the Home screen, at the bottom of the list under your name on the right, click the Add an Authorized Party link, under “Want to allow a friend or family member to pay toward your balance?
  3. Enter their name at the top of the page.
  4. Check the box next to “Include the details that make up my balance” if you’d like to share more than just your current balance.
  5. Enter a secret question and answer that both of you will know.
  6. Enter their email address.
  7. Click the Save button, then click the Save and Send button.
  8. Nelnet will send an invitation message to them that they will have to click a link in to create their account.
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