BishopMail is Ohio Wesleyan University’s email service powered by Google. To log onto BishopMail go to http://mail.owu.edu.
To set BishopMail as the default application for email links in Firefox, see the Firefox page.
If you see a “Password incorrect” error when trying to sign in using any of these mail apps:
- The Mail app on your iPhone or iPad with iOS 6 or below
- The Mail app on your Windows phone preceding the 8.1 release
- Some Desktop mail clients like Microsoft Outlook and Mozilla Thunderbird
You have two options:
- Upgrade to a more secure app that uses the most up to date security measures. (Note that you might actually see this error when attempting to migrate mail from your BishopMail account to a personal Gmail account–in that case, you must use the second option.)
- Sign into your BishopMail account and go to the “Less secure apps” section of MyAccount (by clicking the link here) and check the box next to Allow access for less secure apps.
- If it says the setting is not available for accounts with 2-Step Verification enabled, then you must first turn off 2-step verification
Next to your email address in the top right hand corner there is a square made up of black dots. Click on the square and a drop down menu will appear with all of the apps such as calendar, drive, sites and more.
2-step verification from Google adds a layer of protection against unwanted usage of your account. The self help site has its own section about 2-step verification: https://helpdesk.owu.edu/2-step-verification/
You can use the following information to configure BishopMail using IMAP with many mail clients.
|Incoming Mail (IMAP) Server – requires SSL:||imap.gmail.com
Use SSL: Yes
|Outgoing Mail (SMTP) Server – requires TLS:||smtp.gmail.com (use authentication)
Use Authentication: Yes
Use STARTTLS: Yes (some clients call this SSL)
Port: 465 or 587
|Account Name:||your full OWU email address (including @owu.edu)|
|Email Address:||your full OWU email address (email@example.com)|
|Password:||your OWU password (for e-mail and Blackboard)|
Recommended IMAP client settings, from Google–other settings for your account.
With Gmail, you can send and receive messages up to 25 megabytes (MB) in size. Please note that you may not be able to send larger attachments to contacts who use other email services with smaller attachment limits.
You can easily have all of your OWU email forwarded to another email address that you own.
- When logged into BishopMail, click on the gear icon at top right and select Mail Settings.
- Click on the ‘Forwarding and POP/IMAP’ tab.
- Click the ‘Add a forwarding address’ button in the Forwarding section.
- Enter the email address you would like your BishopMail forwarded to and click the Next button.
- Click OK when it says you have added that forwarding address. Note that you will have to confirm you have access to accounts outside of owu.edu by logging in to that account and retrieving a verification email.
- Click the circle in front of ‘Forward a copy of incoming mail to’ and select what you’d like to do with the BishopMail copy.
- Click the ‘Save Changes’ button at the bottom of the screen.
- Log into BishopMail
- At the left edge of the browser window, you’ll see a vertical list of mail folders immediately below the ‘Compose mail’ button. If you click on the folder called Spam, you’ll see a list of messages that Google has filtered into your Spam folder on the right.
- You can quickly narrow the list to messages that have a From address of “a href=”https://www.owu.edu/”>owu.edu by clicking in the textbox to the left of the ‘Search Mail’ button above the message list, leave the words ‘in:spam’ as they are, adding a space and ‘from:”a href=”https://www.owu.edu/”>owu.edu, then clicking ‘Search Mail’ or pressing Enter.
To create a filter to prevent emails from certain address from going to Spam, see Using Filters.
The chat can be activated by going to:
- Gear Button
- Chat tab
- Chat on
When logged into BishopMail there is a Chat client, including a Friends list, on the lower left. This can be used whenever you’re in BishopApps to have instant message conversations with others.
For contacts already in your Friends list:
- Scroll over your friend’s name, and click Chat.
- Start typing in the chat window. When you press Enter, your text is sent, and appears above the box you were typing in.
For contacts not in your Friends list:
- Start typing the person’s name or email address in the Search box at the top of the Chat box that says “Search, add, or invite”
- Confirm the person’s name and address is checked in the Chat Invitations window, and click theSend Invites button.
- Your invitee will see a message at the top of their Friends list saying that you want to be able to chat with them. They will need to click the Yes button.
- Once you’ve been added to their Friends list, they’ll be added to yours and either of you can start chatting by following the steps above.
New contacts in Chat will also be added to your BishopMail Contacts list, and vice-versa. Keep in mind that removing or blocking someone from your Chat Friends list does not affect your BishopMail Contacts list.
Enabling and using video chat in BishopApps can be done with just a few simple steps:
- Download the voice and video chat plug-in, quit all open browser windows, and install the plug-in.
- Sign in to BishopMail
- In your chat list, select the contact you want to call. If they have a camera icon next to their name, you can make a voice or video call to them; just click the camera icon to place a video call or the phone icon to place a voice call.
- If the contact is not listed on your chat list, follow the above instructions for inviting them to chat.
If the other person doesn’t have a camera next to their name in your chat list, you can invite them to download the voice and video chat plug-in from the Video & more menu in a chat window. Even they doesn’t have a video camera, you can still have a voice chat or a 1-way video chat.
Do you have lots of old emails stored on your computer (maybe in Outlook, Eudora, or Thunderbird?) from previous accounts that you’d like to be able to access and search through while using BishopMail? If so, here’s an easy way to upload all those old messages to your BishopMail account.
If you’re using a Mac, use the application and instructions found here.
If you’re using Windows, use the application and instructions found here.
Students, faculty, and staff have the ability to send email to the entire campus or select groups (like all students, all faculty, all seniors, etc.). To see how to send campus wide email and check the distribution policy, see the campus wide email page.
For a list of keyboard shortcuts that can be used in BishopMail, see this page.
Filters help you manage your email by automatically organizing your messages as they come in. (These are known as Rules in Microsoft Outlook.) To create a filter:
- Log in to BishopMail
- Click the Gear Icon in the top right corner and a drop down menu will appear. Click on Mail Settings.
- Click on the Filters tab:
- Click on the ‘Create New Filter’ link and then choose your search criteria. These will identify which messages to filter.
- You can first test your search filter to see what messages will filter under your criteria before you finalize it.
- Click the ‘Next Step >>’ button when your ready to select what action to perform with this filter.
- Choose one or more actions from the list. You may also choose to apply the new filter to messages in your Inbox before you create it.
To ensure Gmail never filters mail from a certain address or domain:
- Click on the Gear Icon and select Settings.
- Click on the Filters tab.
- Click on ‘Create a new filter’.
- Type the desired email address under ‘From’.
You do not have to create a separate filter for each address. Separate addresses with ‘|’ in the From: field instead.
To whitelist an entire domain (for example, all mail ending in “owu.edu), enter just the domain name, @owu.edu in the From: field.
Note: This causes all email you send to show up in your inbox.
- Click ‘Create filter with this search.’
- Check the ‘Never send it to Spam’ box.
- Click Create Filter.
You can create an email signature that will appear at the end of all of you sent emails.
- Once logged into your BishopMail account, click on the gear icon in the top right hand corner.
- Select Mail Setting.
- Once in settings, scroll down about half way until you see “Signature”.
- You will see a text box where you can create your email signature.
You can add a twitter shortcut into your email signature.
You can use any of Twitter’s automatically generated buttons by going to their Resources (Goodies) page while logged into Twitter: http://twitter.com/about/resources. If you just want the tiny bluebird icon instead or several other choices, see http://twitter.com/about/resources/buttons. First, go to one of the Twitter pages listed above to view the available images. When you find the image you want, right-click on it and select ‘Open in a new tab’ or the equivalent option in your browser. When the image is the only thing in your browser window, copy its address in the address bar of your browser. It will probably begin with “http://twitter-badges.s3.amazonaws.com/”.
- Click on the gear icon at top right in BishopMail, and select Mail settings.
- Scroll down about halfway down the page until you see the Signature section.
- Put your cursor in the signature box where you’d like to insert the button, then click the ‘Insert image’ button.
- Paste the address you copied for the Twitter image into the ‘Image URL’ field. You will immediately see a preview of this image below that.
- Click OK
- Now click on the image in your signature. A pop-up toolbar should appear directly below it with options for resizing and removing it.
- Click on the Link button in the signature toolbar. The ‘Edit Link’ window will appear.
- Type in the address of your Twitter feed. It will look like this: “http://twitter.com/#!/username”
- Click OK
- Click ‘Save Changes’ at the bottom of the Mail settings page and try it out.
- Click the Chrome menu on the browser toolbar.
- Select Settings and Click Advance on the bottom of the page.
- In the “Privacy and Security” section, select Content settings.
- Locate and select Content settings.
- Select Handlers and “Allow sites to ask to become default handlers for protocols (recommended).”
- Use the drop-down menu next to mailto to select ‘mail.google.com’
- After trying to set up BishopMail access, leave the program settings in place and download, install and run Google POP and IMAP Troubleshooter on the client. ( Works with Outlook 2002/2003/2007, Outlook Express, Windows Mail and ThunderBird 1.5/2.0).
- If the Troubleshooter still can’t solve the problem, open up a command line prompt and try pinging both ” imap.gmail.com” and ” smtp.gmail.com ” from the machine. If you cannot ping one or both of those addresses, then it is a network communication issue ( not an e-mail client issue )
- To Ping: 1. Select “Start” then “Accessories” then “Command Prompt 2. Type “Ping” then the host name , e.g ” Ping imap.gmail.com “
- If the troubleshooter checks out and you can successfully ping the gmail.com addresses then email the Helpdesk for further assistance
While using BishopMail, if the response time for opening messages, switching labels, or performing actions is slow, if no error appears, but it might say “Still working…” at the top of the screen for a long time, please follow the instructions here to troubleshoot the issue. Please also report the results to the Help Desk.
Are your text attachments to email messages appearing in a single line? Gmail can be very picky about line endings, and expect client applications, such as Microsoft Outlook and Mozilla Thunderbird, to conform to line ending standards by using both CR (Carriage Return) and LF (Line Feed.) Information Services has found that Microsoft WordPad, an application that comes standard with Microsoft Windows, respects both LF and CRLF line endings, making the text readable regardless of which is used. Try opening the attachment with WordPad.
Note: Attachments in Bishopmail have a size limit of 25 MB.
- Gmail Help
- Google Apps Status Dashboard
- Gmail Tips: Become a Gmail Ninja
- Google Terms of Service
- Gmail Slowness Troubleshooting
- Google Apps – Services Summary
- Data Access By Your Administrator or Service Provider
- Managing Multiple Accounts
- Connect2 OWU
- OWU News & Media