Nelnet FAQ

Nelnet is the name of our payment processing system for student accounts. Students may access it via Self-Service.

We’re still building this list of frequently asked questions. If you have a question that’s not listed here, please let us know.

How do I enable my parents or other relative to pay my bill?

Please see our Self-Service Shared Access page for all the information you need to grant relatives access to your account.

How do I set it up to receive refunds?

Please watch this brief video for instructions to set up direct deposit into your own bank account.