BishopMail is Ohio Wesleyan University’s email service powered by Google. To log onto BishopMail go to
To set BishopMail as the default application for email links in Firefox, see the Firefox page.

Login & Security
Password Incorrect Error

If you see a “Password incorrect” error when trying to sign in using any of these mail apps:

  • The Mail app on your iPhone or iPad with iOS 6 or below
  • The Mail app on your Windows phone preceding the 8.1 release
  • Some Desktop mail clients like Microsoft Outlook and Mozilla Thunderbird

You have two options:

  1. Upgrade to a more secure app that uses the most up to date security measures. (Note that you might actually see this error when attempting to migrate mail from your BishopMail account to a personal Gmail account–in that case, you must use the second option.)
  2. Sign into your BishopMail account and go to the “Less secure apps” section of MyAccount (by clicking the link here) and check the box next to Allow access for less secure apps.
  • If it says the setting is not available for accounts with 2-Step Verification enabled, then you must first turn off 2-step verification


How to identify phishing emails, with examples
  • Education is the best defense against phishing tactics. When you can identify obvious forgery, you can mark them as Spam and get back to what you were doing.

    Learn to identify phony, phishing messages. Look for name & address that don’t match, improper grammar, and website link targets.

How to Access BishopApps from BishopMail

Next to your email address in the top right hand corner there is a square made up of black dots. Click on the square and a drop down menu will appear with all of the apps such as calendar, drive, sites and more.

2-Step Verification

2-step verification from Google adds a layer of protection against unwanted usage of your account. The self help site has its own section about 2-step verification:

Setting up a Mail Client

You can use the following information to configure BishopMail using IMAP with many mail clients.

  • Incoming Mail (IMAP) Server – requires SSL:
    Use SSL: Yes
    Port: 993
  • Outgoing Mail (SMTP) Server – requires TLS: (use authentication)
    Use Authentication: Yes
    Use STARTTLS: Yes (some clients call this SSL)
    Port: 465 or 587
  • Account Name:
    your full OWU email address (including
  • Email Address:
    your full OWU email address (
  • Password:
    your OWU password (for e-mail and Blackboard)

Recommended IMAP client settings, from Google–other settings for your account.

Check out the Outlook, AppleMail pages for instructions on configuring these specific mail clients.

How to Use It

With Gmail, you can send and receive messages up to 25 megabytes (MB) in size. Please note that you may not be able to send larger attachments to contacts who use other email services with smaller attachment limits.

Forwarding to Another Email

You can easily have all of your OWU email forwarded to another email address that you own.

  1. When logged into BishopMail, click on the gear icon at top right and select Mail Settings.
  2. Click on the ‘Forwarding and POP/IMAP’ tab.
  3. Click the ‘Add a forwarding address’ button in the Forwarding section.
  4. Enter the email address you would like your BishopMail forwarded to and click the Next button.
  5. Click OK when it says you have added that forwarding address. Note that you will have to confirm you have access to accounts outside of by logging in to that account and retrieving a verification email.
  6. Click the circle in front of ‘Forward a copy of incoming mail to’ and select what you’d like to do with the BishopMail copy.
  7. Click the ‘Save Changes’ button at the bottom of the screen.
Access the Spam Folder
  1. Log into BishopMail
  2. At the left edge of the browser window, you’ll see a vertical list of mail folders immediately below the ‘Compose mail’ button. If you click on the folder called Spam, you’ll see a list of messages that Google has filtered into your Spam folder on the right.
  3. You can quickly narrow the list to messages that have a From address of “a href=””> by clicking in the textbox to the left of the ‘Search Mail’ button above the message list, leave the words ‘in:spam’ as they are, adding a space and ‘from:”a href=””>, then clicking ‘Search Mail’ or pressing Enter.

To create a filter to prevent emails from certain address from going to Spam, see Using Filters.


The chat can be activated by going to:

  1. Gear Button
  2. Settings
  3. Chat tab
  4. Chat on

When logged into BishopMail there is a Chat client, including a Friends list, on the lower left. This can be used whenever you’re in BishopApps to have instant message conversations with others.

For contacts already in your Friends list:

  1. Scroll over your friend’s name, and click Chat.
  2. Start typing in the chat window. When you press Enter, your text is sent, and appears above the box you were typing in.

For contacts not in your Friends list:

  1. Start typing the person’s name or email address in the Search box at the top of the Chat box that says “Search, add, or invite”
  2. Confirm the person’s name and address is checked in the Chat Invitations window, and click theSend Invites button.
  3. Your invitee will see a message at the top of their Friends list saying that you want to be able to chat with them. They will need to click the Yes button.
  4. Once you’ve been added to their Friends list, they’ll be added to yours and either of you can start chatting by following the steps above.

New contacts in Chat will also be added to your BishopMail Contacts list, and vice-versa. Keep in mind that removing or blocking someone from your Chat Friends list does not affect your BishopMail Contacts list.

Uploading Old E-mails

Do you have lots of old emails stored on your computer (maybe in Outlook, Eudora, or Thunderbird?) from previous accounts that you’d like to be able to access and search through while using BishopMail? If so, here’s an easy way to upload all those old messages to your BishopMail account.

If you’re using a Mac, use the application and instructions found here.

If you’re using Windows, use the application and instructions found here.

Campus Wide E-mail

Students, faculty, and staff have the ability to send email to the entire campus or select groups (like all students, all faculty, all seniors, etc.). To see how to send campus wide email and check the distribution policy, see the campus wide email page.

Gmail Keyboard Shortcuts

For a list of keyboard shortcuts that can be used in BishopMail, see this page.

Using BishopMail Filters

Filters help you manage your email by automatically organizing your messages as they come in. (These are known as Rules in Microsoft Outlook.) To create a filter:

  1. Log in to BishopMail
  2. Click the Gear Icon in the top right corner and a drop down menu will appear. Click on Mail Settings.
  3. Click on the Filters tab:
  4. Click on the ‘Create New Filter’ link and then choose your search criteria. These will identify which messages to filter.
  5. You can first test your search filter to see what messages will filter under your criteria before you finalize it.
  6. Click the ‘Next Step >>’ button when your ready to select what action to perform with this filter.
  7. Choose one or more actions from the list. You may also choose to apply the new filter to messages in your Inbox before you create it.
Using a BishopMail Filter to Prevent Emails from Being Filtered as Spam

To ensure Gmail never filters mail from a certain address or domain:

  1. Click on the Gear Icon and select Settings.
  2. Click on the Filters tab.
  3. Click on ‘Create a new filter’.
  4. Type the desired email address under ‘From’.
    You do not have to create a separate filter for each address. Separate addresses with ‘|’ in the From: field instead.
    To whitelist an entire domain (for example, all mail ending in “, enter just the domain name, in the From: field.
    Note: This causes all email you send to show up in your inbox.
  5. Click ‘Create filter with this search.’
  6. Check the ‘Never send it to Spam’ box.
  7. Click Create Filter.
Adding a Signature to Emails

You can create an email signature that will appear at the end of all of you sent emails.

  1. Once logged into your BishopMail account, click on the gear icon in the top right hand corner.
  2. Select Mail Setting.
  3. Once in settings, scroll down about half way until you see “Signature”.
  4. You will see a text box where you can create your email signature.
Setting BishopMail as Default Mailto

When logged in to Gmail, look for the protocol handler icon  up on the top right of the page.

  1. Click the icon .
  2. Select “Allow” to open all email links.
    Google Chrome will now open mailto hyperlinks.


If is not on the top right of the page,

  1. Click the Chrome menu on the browser toolbar.
  2. Select Settings and Click Advance on the bottom of the page.
  3. In the “Privacy and Security” section, select Content settings.
  4. Locate and select Content settings.
  5. Select Handlers and “Allow sites to ask to become default handlers for protocols (recommended).”
  6. Use the drop-down menu next to mailto to select ‘’
  1. Click the Firefox menu  on the top right corner.
  2. Select Applications on the menu bar on the left. 
  3. Find “mailto” and select “Use Gmail.”
Windows 10
  1. Click on the Start Menu button.
  2. Click on  Settings, located on the bottom left.
  3. Select the  Apps icon.
  4. On the left, select “Default Apps” on the menu.
  5. Click on email client and select Google Chrome as default app.
  1. Download Google’s Mailto Extension for Safari.  Install the application.
  2. Select Gmail from the list.
  3. Restart the browser to apply the settings. 
Windows E-mail
  1. After trying to set up BishopMail access, leave the program settings in place and download, install and run Google POP and IMAP Troubleshooter on the client. ( Works with Outlook 2002/2003/2007, Outlook Express, Windows Mail and ThunderBird 1.5/2.0).
  2. If the Troubleshooter still can’t solve the problem, open up a command line prompt and try pinging both ”” and ” ” from the machine. If you cannot ping one or both of those addresses, then it is a network communication issue ( not an e-mail client issue )
  • To Ping: 1. Select “Start” then “Accessories” then “Command Prompt 2. Type “Ping” then the host name , e.g ” Ping “
  • If the troubleshooter checks out and you can successfully ping the addresses then email the Helpdesk for further assistance



While using BishopMail, if the response time for opening messages, switching labels, or performing actions is slow, if no error appears, but it might say “Still working…” at the top of the screen for a long time, please follow the instructions here to troubleshoot the issue. Please also report the results to the Help Desk.

Problems with Text Attachments

Are your text attachments to email messages appearing in a single line? Gmail can be very picky about line endings, and expect client applications, such as Microsoft Outlook and Mozilla Thunderbird, to conform to line ending standards by using both CR (Carriage Return) and LF (Line Feed.) Information Services has found that Microsoft WordPad, an application that comes standard with Microsoft Windows, respects both LF and CRLF line endings, making the text readable regardless of which is used. Try opening the attachment with WordPad.

Note: Attachments in Bishopmail have a size limit of 25 MB.

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