OWU Wikis : OWU LIS Help Desk Wiki : Hardware - edits

Hardware (added info on cleaning solution for LCD screens)

mbbargar — Wed, 04 Nov 2009 19:39:58 GMT

Computer Hardware

Find answers to your computer hardware related questions and questions about hardware at OWU.

Computer Recommendations
Computer Repair
Where do I get info on purchasing a new computer?
Dead Pixels
Cleaning Your Monitor Screen
Hardware Stolen?
How to Tell How Old Your PC Is
UPS Battery Replacements
Related Links
External Links

Computer Recommendations

Processor:	Intel Core 2 Duo or equivalent
Processor Speed:	2 GHz or better
Memory:	2 GB or more of system RAM
Storage:	160 GB or more of hard drive space
Media:	CD-RW (Read/Write capability) -- DVD player is a plus
Wired Networking:	RJ45 (Ethernet) on a 10/100 network interface card*
Wired Networking (for laptops):	Wireless B, G, or N and 802.1x compatible*

Except for the networking specifications, these are recommendations for best results. You will still be able to connect to our network with an older or slower computer as long as you meet one of these* networking requirements.

Other considerations: Keep in mind that most software packages have minimum system requirements. See our Microsoft Office and Windows Vista pages for examples . It is optional for students to have their own printer--see the Printing at OWU page . Also, when purchasing a computer always ask about technical support. What does the manufacturer or the retailer offer? Is there a warranty? Is there a toll-free number to call for support. What hours is the support available? If there is a hardware problem, does the system have to be shipped to a repair facility? Note that Ohio Wesleyan University does not provide hardware or operating system support for student-owned computers.

Computer Repair

Click here for a list of nearby computer businesses who can help you with your personal computer. OWU Information Services repairs only University-owned machines.

Where do I get info on purchasing a new computer?

Lenovo:

http://lenovo.owu.edu/
877-222-6426 option 1 x6129
Our contact: Cameron Clancy, clancyca@lenovo.com , 919-294-2871
Note: Lenovo computers offered through this program come with a 4-year, on-campus warranty and CompuTrace theft protection.

Apple:

The custom Apple Store for OWU: http://store.apple.com/us_edu_5000140

Lenovo's "On-Campus" Warranty
The 4 year on-site warranty is offered to our students with an option of an additional year. This warranty is good anywhere there is a Lenovo presence. If the student takes the laptop home and needs service it will be provided at his home. This is world wide so if one of our foreign students needs it when they return home it will be available to them as well, providing there is a Lenovo presence in their country. Students should contact Lenovo Tech Support (800-426-7378) to arrange service. OWU Information Services does not provide Lenovo warranty service to students.

Got a dead pixel on your flat screen monitor?

You can try these methods before considering a replacement.

Cleaning Your Monitor Screen

If you'd like to clean your computer screen and you're looking for a safe cleaning solution that won't harm your monitor, the best solution for cleaning LCD screens is a 50/50 mix of distilled water and white vinegar, or 72% isopropyl alcohol.

Hardware Stolen?

Report to police: Serial Number & MAC addresses (the physical addresses of all network cards, Ethernet or WIFI)

How to tell how old your PC is?

There should be a tag on the back of the machine (desktop units) that gives a warranty date or manufacture date. If it is a manufacture date it will be warranted 5 years from the date. If it is a warranty date it will be that date that it runs out of warranty.

UPS Battery Replacements (faculty & staff only)

External Links

Dead Pixel Repair
OWU Lenovo Store
OWU Apple Store

Still need help?

For assistance please contact the help desk .

Hardware (page now using new template)

mbbargar — Mon, 14 Sep 2009 18:08:44 GMT

Computer Hardware

Find answers to your computer hardware related questions and questions about hardware at OWU.

Computer Recommendations
Computer Repair
Where do I get info on purchasing a new computer?
Dead Pixels
Hardware Stolen?
How to Tell How Old Your PC Is
UPS Battery Replacements
Related Links
External Links

Computer Recommendations

Processor:	Intel Core 2 Duo or equivalent
Processor Speed:	2 GHz or better
Memory:	2 GB or more of system RAM
Storage:	160 GB or more of hard drive space
Media:	CD-RW (Read/Write capability) -- DVD player is a plus
Wired Networking:	RJ45 (Ethernet) on a 10/100 network interface card*
Wired Networking (for laptops):	Wireless B, G, or N and 802.1x compatible*

Computer Repair

Click here for a list of nearby computer businesses who can help you with your personal computer. OWU Information Services repairs only University-owned machines.

Q. Where do I get info on purchasing a new computer?

Lenovo:

http://lenovo.owu.edu/
877-222-6426 option 1 x6129
Our contact: Cameron Clancy, clancyca@lenovo.com , 919-294-2871
Note: Lenovo computers offered through this program come with a 4-year, on-campus warranty and CompuTrace theft protection.

Apple:

The custom Apple Store for OWU: http://store.apple.com/us_edu_5000140

Got a dead pixel on your flat screen monitor?

You can try these methods before considering a replacement.

Hardware Stolen?

Report to police: Serial Number & MAC addresses (the physical addresses of all network cards, Ethernet or WIFI)

How to tell how old your PC is?

UPS Battery Replacements (faculty & staff only)

External Links

Dead Pixel Repair
OWU Lenovo Store
OWU Apple Store

Still need help?

For assistance please contact the help desk .

Hardware (updated dead pixel help link)

mbbargar — Mon, 14 Sep 2009 17:41:55 GMT

Computer Hardware

Computer Recommendations

Processor:	Intel Core 2 Duo or equivalent
Processor Speed:	2 GHz or better
Memory:	2 GB or more of system RAM
Storage:	160 GB or more of hard drive space
Media:	CD-RW (Read/Write capability) -- DVD player is a plus
Wired Networking:	RJ45 (Ethernet) on a 10/100 network interface card*
Wired Networking (for laptops):	Wireless B, G, or N and 802.1x compatible*

Computer Repair

Click here for a list of nearby computer businesses who can help you with your personal computer. OWU Information Services repairs only University-owned machines.

Q. Where do I get info on purchasing a new computer?

Lenovo:

http://lenovo.owu.edu/
877-222-6426 option 1 x6129
Our contact: Cameron Clancy, clancyca@lenovo.com , 919-294-2871
Note: Lenovo computers offered through this program come with a 4-year, on-campus warranty and CompuTrace theft protection.

Apple:

The custom Apple Store for OWU: http://store.apple.com/us_edu_5000140

Lenovo's "On-Campus" Warranty

The 4 year on-site warranty is offered to our students with an option of an additional year. This warranty is good anywhere there is a Lenovo presence. If the student takes the laptop home and needs service it will be provided at his home. This is world wide so if one of our foreign students needs it when they return home it will be available to them as well, providing there is a Lenovo presence in their country. Students should contact Lenovo Tech Support (800-426-7378) to arrange service. OWU Information Services does not provide Lenovo warranty service to students.

Got a dead pixel on your flat screen monitor?

~~Try this~~ You can try these methods before considering ~~replacement:~~ ~~killdeadpixel.com~~ . a replacement.

Hardware Stolen?

Report to police: Serial Number & MAC addresses (the physical addresses of all network cards, Ethernet or WIFI)

How to tell how old your PC is?

UPS Battery Replacements (faculty & staff only)

Still need help?

For assistance please contact the help desk .

Hardware

mbbargar — Fri, 04 Sep 2009 19:15:29 GMT

Computer Hardware

Computer Recommendations

Processor:	Intel Core 2 Duo or equivalent
Processor Speed:	2 GHz or better
Memory:	2 GB or more of system RAM
Storage:	160 GB or more of hard drive space
Media:	CD-RW (Read/Write capability) -- DVD player is a plus
Wired Networking:	RJ45 (Ethernet) on a 10/100 network interface card*
Wired Networking (for laptops):	Wireless B, G, or N and 802.1x compatible*

Computer Repair

Click here for a list of nearby computer businesses who can help you with your personal computer. OWU Information Services repairs only University-owned machines.

Q. Where do I get info on purchasing a new computer?

Lenovo:

http://lenovo.owu.edu/
877-222-6426 option 1 x6129
Our contact: Cameron Clancy, clancyca@lenovo.com , 919-294-2871
Note: Lenovo computers offered through this program come with a 4-year, on-campus warranty and CompuTrace theft protection.

Apple:

The custom Apple Store for OWU: http://store.apple.com/us_edu_5000140

Lenovo's "On-Campus" Warranty

Got a dead pixel on your flat screen monitor?

Try this before considering replacement: killdeadpixel.com .

Hardware Stolen?

Report to police: Serial Number & MAC addresses (the physical addresses of all network cards, Ethernet or WIFI)

How to tell how old your PC is?

UPS Battery Replacements (faculty & staff only)

Still need help?

For assistance please contact the ~~Help Desk~~ help desk .

Hardware (Updated Lenovo toll free number)

dcsolida — Tue, 04 Aug 2009 02:29:41 GMT

Computer Hardware

Computer Recommendations

Processor:	Intel Core 2 Duo or equivalent
Processor Speed:	2 GHz or better
Memory:	2 GB or more of system RAM
Storage:	160 GB or more of hard drive space
Media:	CD-RW (Read/Write capability) -- DVD player is a plus
Wired Networking:	RJ45 (Ethernet) on a 10/100 network interface card*
Wired Networking (for laptops):	Wireless B, G, or N and 802.1x compatible*

Computer Repair

Click here for a list of nearby computer businesses who can help you with your personal computer. OWU Information Services repairs only University-owned machines.

Q. Where do I get info on purchasing a new computer?

Lenovo:

http://lenovo.owu.edu/
~~phone number: 1-800-405-6883~~ 877-222-6426 option ~~1, Ex. 6420~~ 1 x6129
Our contact: Cameron Clancy, clancyca@lenovo.com , 919-294-2871
Note: Lenovo computers offered through this program come with a 4-year, on-campus warranty and CompuTrace theft protection.

Apple:

The custom Apple Store for OWU: http://store.apple.com/us_edu_5000140

Lenovo's "On-Campus" Warranty

Got a dead pixel on your flat screen monitor?

Try this before considering replacement: killdeadpixel.com .

Hardware Stolen?

Report to police: Serial Number & MAC addresses (the physical addresses of all network cards, Ethernet or WIFI)

How to tell how old your PC is?

UPS Battery Replacements (faculty & staff only)

For assistance please contact the Help Desk .

Hardware (Added Cameron's info)

dcsolida — Wed, 29 Jul 2009 18:38:38 GMT

Computer Hardware

Computer Recommendations

Processor:	Intel Core 2 Duo or equivalent
Processor Speed:	2 GHz or better
Memory:	2 GB or more of system RAM
Storage:	160 GB or more of hard drive space
Media:	CD-RW (Read/Write capability) -- DVD player is a plus
Wired Networking:	RJ45 (Ethernet) on a 10/100 network interface card*
Wired Networking (for laptops):	Wireless B, G, or N and 802.1x compatible*

Computer Repair

Click here for a list of nearby computer businesses who can help you with your personal computer. OWU Information Services repairs only University-owned machines.

Q. Where do I get info on purchasing a new computer?

Lenovo:

http://lenovo.owu.edu/
phone number: 1-800-405-6883 option 1, Ex. 6420
Our contact: Cameron Clancy, clancyca@lenovo.com , 919-294-2871
Note: Lenovo computers offered through this program come with an a 4-year, on-campus warranty and CompuTrace theft protection.

Apple:

The custom Apple Store for OWU: http://store.apple.com/us_edu_5000140

Lenovo's "On-Campus" Warranty

Got a dead pixel on your flat screen monitor?

Try this before considering replacement: killdeadpixel.com .

Hardware Stolen?

Report to police: Serial Number & MAC addresses (the physical addresses of all network cards, Ethernet or WIFI)

How to tell how old your PC is?

UPS Battery Replacements (faculty & staff only)

For assistance please contact the Help Desk .

Hardware (removed Ian)

dcsolida — Mon, 27 Jul 2009 18:23:02 GMT

Computer Hardware

Computer Recommendations

Processor:	Intel Core 2 Duo or equivalent
Processor Speed:	2 GHz or better
Memory:	2 GB or more of system RAM
Storage:	160 GB or more of hard drive space
Media:	CD-RW (Read/Write capability) -- DVD player is a plus
Wired Networking:	RJ45 (Ethernet) on a 10/100 network interface card*
Wired Networking (for laptops):	Wireless B, G, or N and 802.1x compatible*

Computer Repair

Click here for a list of nearby computer businesses who can help you with your personal computer. OWU Information Services repairs only University-owned machines.

Q. Where do I get info on purchasing a new computer?

Lenovo:

http://lenovo.owu.edu/
phone number: 1-800-405-6883 option 1, Ex. 6420
Our contact: ~~Ian Golkar 480-776-8754, email~~ ~~igolkar@directlenovo.com~~
Note: Lenovo computers offered through this program come with an on-campus warranty and CompuTrace theft protection.

Apple:

The custom Apple Store for OWU: http://store.apple.com/us_edu_5000140

Lenovo's "On-Campus" Warranty

Got a dead pixel on your flat screen monitor?

Try this before considering replacement: killdeadpixel.com .

Hardware Stolen?

Report to police: Serial Number & MAC addresses (the physical addresses of all network cards, Ethernet or WIFI)

How to tell how old your PC is?

UPS Battery Replacements (faculty & staff only)

For assistance please contact the Help Desk .

Hardware (added some clarifications)

dcsolida — Thu, 16 Jul 2009 14:02:42 GMT

Computer Hardware

Computer Recommendations

Processor:	Intel Core 2 Duo or equivalent
Processor Speed:	2 GHz or better
Memory:	2 GB or more of system RAM
Storage:	160 GB or more of hard drive space
Media:	CD-RW (Read/Write capability) -- DVD player is a plus
Wired Networking:	RJ45 (Ethernet) on a 10/100 network interface card*
Wired Networking (for laptops):	Wireless B, G, or N and 802.1x compatible*

Computer Repair

Click here for a list of nearby computer businesses who can help you with your personal computer. OWU Information Services repairs only University-owned machines.

Q. Where do I get info on purchasing a new computer?

Lenovo:

http://lenovo.owu.edu/
phone number: 1-800-405-6883 option 1, Ex. 6420
Our contact: Ian Golkar 480-776-8754, email igolkar@directlenovo.com
Note: Lenovo computers offered through this program come with an on-campus warranty and CompuTrace theft protection.

Apple:

The custom Apple Store for OWU: http://store.apple.com/us_edu_5000140

Lenovo's "On-Campus" Warranty

Got a dead pixel on your flat screen monitor?

Try this before considering replacement: killdeadpixel.com .

Hardware Stolen?

Report to police: Serial Number & MAC addresses (the physical addresses of all network cards, Ethernet or WIFI)

How to tell how old your PC is?

UPS Battery Replacements (faculty & staff only)

For assistance please contact the Help Desk .

Hardware (Added Apple and revised for '09)

dcsolida — Thu, 21 May 2009 15:06:16 GMT

Computer Hardware

Computer Recommendations

Processor:	Intel Core 2 Duo or equivalent
Processor Speed:	2 GHz or better
Memory:	2 GB or more of system RAM
Storage:	160 GB or more of hard drive space
Media:	CD-RW (Read/Write capability) -- DVD player is a plus
Wired Networking:	RJ45 (Ethernet) on a 10/100 network interface card*
Wired Networking (for laptops):	Wireless B, G, or N and 802.1x compatible*

Except for the networking specifications, these are recommendations for best results. You will still be able to connect to our network with an older or slower computer as long as you meet one of these* networking requirements.

Other considerations: Keep in mind that most software packages have minimum system requirements. See our Microsoft Office and ~~Microsoft~~ Windows Vista ~~page~~ pages for examples . It is optional for students to have their own printer--see the Printing at OWU page . Also, when purchasing a computer always ask about technical support. What does the manufacturer or the retailer offer? Is there a warranty? Is there a toll-free number to call for support. What hours is the support available? If there is a hardware problem, does the system have to be shipped to a repair facility? Note that Ohio Wesleyan University does not provide hardware or operating system support for student-owned computers.

Computer Repair

Click here for a list of nearby computer businesses who can help you with your personal computer. OWU Information Services repairs only University-owned machines.

Q. Where do I get info on purchasing a new computer?

Lenovo:

http://lenovo.owu.edu/
phone number: 1-800-405-6883 option 1, Ex. 6420
Our contact: Ian Golkar 480-776-8754, email igolkar@directlenovo.com
Note: Lenovo computers offered through this program come with an on-campus warranty and CompuTrace theft protection.

Apple:

The custom Apple Store for OWU: http://store.apple.com/us_edu_5000140

Lenovo's "On-Campus" Warranty

For assistance please contact the Help Desk .

Hardware (Added Repair info -- link to new page)

dcsolida — Fri, 27 Feb 2009 14:01:19 GMT

Computer Hardware

Computer Recommendations

Processor:	Intel Core 2 Duo or equivalent
Processor Speed:	2 GHz or better
Memory:	2 GB or more of system RAM
Storage:	160 GB or more of hard drive space
Media:	CD-RW (Read/Write capability) -- DVD player is a plus
Wired Networking:	RJ45 (Ethernet) on a 10/100 network interface card*
Wired Networking (for laptops):	Wireless B, G, or N and 802.1x compatible*

Except for the networking specifications, these are recommendations for best results. You will still be able to connect to our network with an older or slower computer as long as you meet one of these* networking requirements.

Other considerations: Keep in mind that most software packages have minimum system requirements. See our Microsoft Windows Vista page . It is optional for students to have their own printer--see the Printing at OWU page . Also, when purchasing a computer always ask about technical support. What does the manufacturer or the retailer offer? Is there a warranty? Is there a toll-free number to call for support. What hours is the support available? If there is a hardware problem, does the system have to be shipped to a repair facility? Note that Ohio Wesleyan University does not provide hardware support for student-owned computers.

Computer Repair

Click here for a list of nearby computer businesses who can help you with your personal computer. OWU Information Services repairs only University-owned machines.

UPS Battery Replacements

Q. Where do I get info on purchasing a new computer?

http://lenovo.owu.edu/
phone number: 1-800-405-6883 option 1, Ex. 6420
Our contact: Ian Golkar 480-776-8754, email igolkar@directlenovo.com

Why Lenovo?

Ohio Wesleyan University purchases most of our computers through Lenovo, so we asked them to set up a student purchase plan and provide information to incoming freshmen. We're then able to specify what configuration specifications we want on the computers they discount to our students, such as Microsoft Windows XP instead of Vista. The Lenovo computers offered through this discount also come with an on-campus warranty and CompuTrace theft protection.

Lenovo's "On-Campus" Warranty

Got a dead pixel on your flat screen monitor?

Try this before considering replacement: killdeadpixel.com .

Hardware Stolen?

Report to police: Serial Number & MAC addresses (the physical addresses of all network cards, Ethernet or WIFI)

How to tell how old your PC is?

For assistance please contact the Help Desk .

Hardware (Added computer recommendations)

dcsolida — Mon, 17 Nov 2008 15:14:48 GMT

Computer Hardware

Computer Recommendations

Processor:	Intel Core 2 Duo or equivalent
Processor Speed:	2 GHz or better
Memory:	2 GB or more of system RAM
Storage:	160 GB or more of hard drive space
Media:	CD-RW (Read/Write capability) -- DVD player is a plus
Wired Networking:	RJ45 (Ethernet) on a 10/100 network interface card*
Wired Networking (for laptops):	Wireless B, G, or N and 802.1x compatible*

Except for the networking specifications, these are recommendations for best results. You will still be able to connect to our network with an older or slower computer as long as you meet one of these* networking requirements.

Other considerations: Keep in mind that most software packages have minimum system requirements. See our Microsoft Windows Vista page . It is optional for students to have their own printer--see the Printing at OWU page . Also, when purchasing a computer always ask about technical support. What does the manufacturer or the retailer offer? Is there a warranty? Is there a toll-free number to call for support. What hours is the support available? If there is a hardware problem, does the system have to be shipped to a repair facility? Note that Ohio Wesleyan University does not provide hardware support for student-owned computers.

UPS Battery Replacements

Q. Where do I get info on purchasing a new computer?

http://lenovo.owu.edu/
phone number: 1-800-405-6883 option 1, Ex. 6420
Our contact: Ian Golkar 480-776-8754, email igolkar@directlenovo.com

Why Lenovo?

Lenovo's "On-Campus" Warranty

Got a dead pixel on your flat screen monitor?

Try this before considering replacement: killdeadpixel.com .

Hardware Stolen?

Report to police: Serial Number & MAC addresses (the physical addresses of all network cards, Ethernet or WIFI)

How to tell how old your PC is?

For assistance please contact the Help Desk .

Hardware (standardized format and added footer)

dcsolida — Mon, 29 Sep 2008 15:50:55 GMT

Computer Hardware

UPS Battery Replacements

Q. Where do I get info on purchasing a new computer?

http://lenovo.owu.edu/
phone number: 1-800-405-6883 option 1, Ex. 6420
Our contact: Ian Golkar 480-776-8754, email igolkar@directlenovo.com

Why Lenovo?

Lenovo's "On-Campus" Warranty

Got a dead pixel on your flat screen monitor?

Try this before considering replacement: killdeadpixel.com .

Hardware Stolen?

Report to police: Serial Number & MAC addresses (the physical addresses of all network cards, Ethernet or WIFI)

How to tell how old your PC is?

For assistance please contact the Help Desk .

Hardware (Added "Why Lenovo?")

dcsolida — Tue, 16 Sep 2008 13:25:25 GMT

UPS Battery Replacements
UPS (Uninterruptable Power Supply) batteries must be ordered through Purchasing. Once you have received the replacement, call the Help Desk to schedule installation. Purchasing will know what battery to order from the make and model number, found on the front label of the UPS. The maximum size is 400 watts.

Q. Where do I get info on purchasing a new computer?

http://lenovo.owu.edu/
phone number: 1-800-405-6883 option 1, Ex. 6420
Our contact: Ian Golkar 480-776-8754, email igolkar@directlenovo.com

Why Lenovo?
Ohio Wesleyan University purchases most of our computers through Lenovo, so we asked them to set up a student purchase plan and provide information to incoming freshmen. We're then able to specify what configuration specifications we want on the computers they discount to our students, such as Microsoft Windows XP instead of Vista. The Lenovo computers offered through this discount also come with an on-campus warranty and CompuTrace theft protection.

Lenovo's "On-Campus" Warranty
The 4 year on-site warranty is offered to our students with an option of an additional year. This warranty is good anywhere there is a Lenovo presence. If the student takes the laptop home and needs service it will be provided at his home. This is world wide so if one of our foreign students needs it when they return home it will be available to them as well, providing there is a Lenovo presence in their country. Students should contact Lenovo Tech Support (800-426-7378) to arrange service. OWU Information Services does not provide Lenovo warranty service to students.

Got a dead pixel on your flat screen monitor?
Try this before considering replacement: killdeadpixel.com .

Hardware Stolen?
Report to police: Serial Number & MAC addresses (the physical addresses of all network cards, Ethernet or WIFI)

How to tell how old your PC is?

Hardware (Revised page for public display)

dcsolida — Mon, 15 Sep 2008 17:33:29 GMT

UPS Battery Replacements ~~(David, 1/24/8)~~ ~~When a~~
UPS (Uninterruptable Power Supply) batteries must be ordered through Purchasing. Once you have received the replacement, call ~~comes into the~~ the Help Desk about a bad UPS, the caller is to be informed to call Purchasing to order a new battery then call the Help Desk again once the battery is received. A work order will be created to have the battery installed. to schedule installation. Purchasing will know what battery to order from the make and model # number, found on the front label of the UPS. ~~If there is a question about what size UPS to order, the minimum~~ The maximum size is 400 watts.

Q. Where do I get info on purchasing a new computer?

http://lenovo.owu.edu/
phone number: 1-800-405-6883 option 1, Ex. 6420
Our contact: Ian Golkar 480-776-8754, email igolkar@directlenovo.com

Lenovo's "On-Campus" Warranty
The 3 4 year on-site warranty is offered to our students with an option of an additional year. This warranty is good anywhere there is a Lenovo presence. If the student takes the laptop home and needs service it will be provided at his home. This is world wide so if one of our foreign students needs it when they return home it will be available to them as well, providing there is a Lenovo presence in their country. Students should contact Lenovo Tech Support (800-426-7378) to arrange service. OWU Information Services does not provide Lenovo warranty service to students.

Got a dead pixel on your flat screen monitor?
Try this before considering replacement: killdeadpixel.com ~~(meanwhile, enjoy~~ ~~this~~ .) .

Hardware Stolen?
Report to police: ~~S/N~~ Serial Number & MAC addresses (the physical addresses of all network cards, Ethernet or WIFI)

How to tell how old your PC is?

Hardware

support — Mon, 21 Jul 2008 17:42:32 GMT

UPS Battery Replacements (David, 1/24/8)
When a call comes into the Help Desk about a bad UPS, the caller is to be informed to call Purchasing to order a new battery then call the Help Desk again once the battery is received. A work order will be created to have the battery installed. Purchasing will know what battery to order from the make and model # found on the front label of the UPS. If there is a question about what size UPS to order, the minimum size is 400 watts.

Q. Where do I get info on purchasing a new computer?

http://lenovo.owu.edu/
phone number: 1-800-405-6883 option 1, Ex. 6420
Our contact: Ian Golkar 480-776-8754, email igolkar@directlenovo.com

Lenovo's "On-Campus" Warranty
The 3 year on-site warranty is offered to our students with an option of an additional year. This warranty is good anywhere there is a Lenovo presence. If the student takes the laptop home and needs service it will be provided at his home. This is world wide so if one of our foreign students needs it when they return home it will be available to them as well, providing there is a Lenovo presence in their country. Students should contact Lenovo Tech Support to arrange service. OWU Information Services does not provide Lenovo warranty service to students.

Got a dead pixel on your flat screen monitor?
Try this before considering replacement: killdeadpixel.com (meanwhile, enjoy this .)

Hardware Stolen?
Report to police: S/N & MAC addresses

OWU Wikis : OWU LIS Help Desk Wiki : Hardware - edits

Hardware (added info on cleaning solution for LCD screens)

Computer Hardware

Contents

Computer Recommendations

Computer Repair

Where do I get info on purchasing a new computer?

Got a dead pixel on your flat screen monitor?

Hardware Stolen?

How to tell how old your PC is?

UPS Battery Replacements (faculty & staff only)

Related Links

External Links

Still need help?

Hardware (page now using new template)

Computer Hardware

Computer Recommendations

Computer Repair

Q. Where do I get info on purchasing a new computer?

Got a dead pixel on your flat screen monitor?

Hardware Stolen?

How to tell how old your PC is?

UPS Battery Replacements (faculty & staff only)

Still need help?

Hardware (updated dead pixel help link)

Computer Hardware

Computer Recommendations

Computer Repair

Q. Where do I get info on purchasing a new computer?

Lenovo's "On-Campus" Warranty

Got a dead pixel on your flat screen monitor?

Hardware Stolen?

How to tell how old your PC is?

UPS Battery Replacements (faculty & staff only)

Still need help?

Hardware

Computer Hardware

Computer Recommendations

Computer Repair

Q. Where do I get info on purchasing a new computer?

Lenovo's "On-Campus" Warranty

Got a dead pixel on your flat screen monitor?

Hardware Stolen?

How to tell how old your PC is?

UPS Battery Replacements (faculty & staff only)

Hardware (Updated Lenovo toll free number)

Computer Hardware

Computer Recommendations

Computer Repair

Q. Where do I get info on purchasing a new computer?

Lenovo's "On-Campus" Warranty

Got a dead pixel on your flat screen monitor?

Hardware Stolen?

How to tell how old your PC is?

UPS Battery Replacements (faculty & staff only)

Hardware (Added Cameron's info)

Computer Hardware

Computer Recommendations

Computer Repair

Q. Where do I get info on purchasing a new computer?

Lenovo's "On-Campus" Warranty

Got a dead pixel on your flat screen monitor?

Hardware Stolen?

How to tell how old your PC is?

UPS Battery Replacements (faculty & staff only)

Hardware (removed Ian)

Computer Hardware

Computer Recommendations

Computer Repair

Q. Where do I get info on purchasing a new computer?

Lenovo's "On-Campus" Warranty

Got a dead pixel on your flat screen monitor?

Hardware Stolen?

How to tell how old your PC is?

UPS Battery Replacements (faculty & staff only)

Hardware (added some clarifications)

Computer Hardware

Computer Recommendations

Computer Repair

Q. Where do I get info on purchasing a new computer?