Account Over Quota

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ATTENTION: As of April 20, 2009 BishopMail (Google Apps for Education) will be used instead of our own internal email system. Currently BishopMail offers over 7 GB of storage space per individual account.

General Information

Each account owner is allocated a certain amount of disk storage space on the e-mail/web server (cc.owu.edu). The amount of space occupied by each account is monitored regularly. If an account exceeds its space allocation, an automated e-mail message is sent to the account warning of the over quota situation. The account remains functional during a grace period of one week. After the grace period, the account is automatically locked and no additional files can be added. This means that you will be able to log into your email account but you will not be able to send, receive or delete messages. It is important to note that the space allocation is for all files in the account on the server, not just e-mail messages. Web pages are an example of non e-mail files that may be using up the allocation.

Returned Email Messages

If an account is over quota and the grace period has expired, no additional files can be added to the account. E-mails sent to the account will be returned to the sender. The returned message will be similar to the following:

----- The following addresses had permanent fatal errors -----
<owuser@owu.edu>
(reason: can't create (user) output file)
 
----- Transcript of session follows -----
procmail: Quota exceeded while writing "/var/spool/mail/owuser"
550 5.0.0 <owuser@owu.edu>... Can't create output

To check the quota on your account

1. Log in to your J/CX Web Access account.
2. Click the My Account link in the menu on the left.
3. Click the 'Show Quota' link and follow the instructions.
4. The line directly under the heading "A Message for You" will indicate whether or not the account is over quota.The quota information will be displayed as in the example below.
   
   
   Here is your current quota information:

In Use

Quota

• || Space (KB) || 24928* || 20000 ||
• The number under "Quota" is the amount of space allocated to the account. The number under "In Use" is the amount the account is currently using.

1. When done, click the Logout link in the menu on the left side, and close your browser.

To get the account under quota - during the grace period

While the account is still in the grace period, you can remove e-mail messages that are no longer needed...

1. Login to your WebMail account.
2. Click on the "Mail" navigation link.
3. Click on the "Folder Management" link on the right.
4. Click on the "Folder Overview" link. This overview will display the folder names, number of messages in each folder, and the size of each folder.
5. To view the contents of a folder, click on that folder name from the list.
6. When viewing a folder, to the right of each message in the list, there is a check-box. By checking (clicking on) the boxes next to one or more e-mail messages and then clicking "Delete Selected," you can mark all of those messages for deletion.
7. Next use the "Empty Trash" link to permanently delete these messages.

If your grace period has expired

When your grace period expires your account will be locked and you will need to contact the Help Desk to reset your grace period. This will give you another seven days to go through and remove messages, as instructed above.

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Still need help?

For assistance please contact the help desk.